Frequently Asked Questions
How long does shipping take?
Orders are normally processed in 1–2 business days. Standard Shipping within Canada normally takes another 4–6 business days after shipment. Weekends and Canadian statutory holidays are not business days, and delivery dates are estimates.
How do I track my order?
When tracking is available, we send it to the email address used for the order after shipment.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing has started.
Can I return an item?
You may request a return within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. Contact us with your order number to start the review.
When will I receive a refund?
After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.
What if my order is damaged, missing, or incorrect?
Contact us promptly with your order number and clear photographs where relevant. We will review the issue and explain the available resolution.
What payment methods can I use?
The payment methods currently available for your order and region appear at checkout. Orders are processed in Canadian dollars.
How do I contact Vitruvi?
Email Support@VitruviDiffuser.com, call (867) 985-1954, or write to 415 5th St, Brandon, Manitoba R7A 3K9, Canada.