Refund policy

Refund Policy

Effective date: November 11, 2026

This policy applies to purchases from Vitruvi delivered within Canada.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in its original condition, and returned with its original packaging. Please provide your order number or other proof of purchase.

How to start a return

Contact us at Support@VitruviDiffuser.com. If the return is eligible, Vitruvi will cover the return shipping cost and provide return instructions or a prepaid return label. Please do not send an item back without receiving return instructions.

Damaged, missing, or incorrect items

Inspect your order when it arrives. If an item is damaged, missing, or different from what you ordered, contact us promptly with your order number and clear photographs so we can review and resolve the issue.

Refunds

After the returned item is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing has started.

Nothing in this policy limits rights available under applicable Canadian consumer protection law.