Shipping policy

Shipping Policy

Effective date: November 11, 2026

This policy applies to orders shipped within Canada.

Shipping cost

Standard Shipping is free for Canadian orders.

Processing and transit times

Orders are normally processed within 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and Canadian statutory holidays are not business days. These are estimates, not guaranteed delivery dates.

Tracking

When tracking is available, it will be sent to the email address used for the order after shipment.

Address changes

If an address is incorrect, contact Support@VitruviDiffuser.com as soon as possible. We will try to update the address before shipment, but we cannot guarantee a change after the order has shipped.

Delays, loss, damage, and misdelivery

Carrier delays can occur because of weather, service disruptions, remote destinations, or other circumstances outside our control. If tracking stops updating, the parcel appears lost, the package arrives damaged, or delivery is made to the wrong address, contact us with your order number and relevant details. We will review the shipment and work with the carrier on the available resolution.

Contact

Vitruvi
415 5th St, Brandon, Manitoba R7A 3K9, Canada
Support@VitruviDiffuser.com
(867) 985-1954