Terms of service

Terms of Service

Effective date: November 11, 2026

These terms govern use of the Vitruvi online store and purchases delivered within Canada. By using the site or placing an order, you agree to these terms and to our posted policies.

Eligibility and accounts

You must have legal capacity to enter a contract in your province or territory. You are responsible for the accuracy of information provided through the site and for activity under your account.

Products, prices, and availability

We try to present product descriptions, images, prices, and availability accurately. Display settings can affect colour. Prices are shown in Canadian dollars unless the checkout states otherwise. Inventory and offers can change without notice.

Orders

An order submission is an offer to purchase. We may accept, decline, limit, or cancel an order when reasonably necessary, including for suspected fraud, pricing or inventory errors, payment problems, or legal restrictions. If we cancel after payment, we will return the applicable amount to the original payment method.

Payments and taxes

Payment is processed through the methods displayed at checkout. Discounts, shipping charges, and applicable taxes are confirmed before you submit the order.

Acceptable use

You must not misuse the site, interfere with its operation, attempt unauthorized access, upload harmful code, scrape protected content, use the site for unlawful activity, or infringe the rights of others.

Intellectual property

The site content, design, text, graphics, logos, and other materials are owned by or licensed to Vitruvi and are protected by applicable law. No rights are granted except the limited right to use the site for personal shopping.

Third-party services

The site may rely on Shopify and other third-party services or links. Those providers operate under their own terms and privacy practices. We are not responsible for third-party sites that we do not control.

Shipping, returns, and refunds

Our Shipping Policy and Refund Policy form part of these terms and explain delivery estimates, returns, and refunds.

Liability

To the extent permitted by law, Vitruvi is not liable for indirect, incidental, special, or consequential loss arising from use of the site. This limitation does not exclude liability or consumer rights that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of Manitoba and the federal laws of Canada applicable there, without limiting mandatory consumer rights in your province or territory.

Changes

We may update these terms by posting a revised version with a new effective date. Changes apply prospectively unless applicable law requires otherwise.